How and when do I provide my shipping address?
We will email a survey (using Backerkit) to the email address associated with your Kickstarter account, where you can provide your shipping address. We will try to do this closer to the time of shipping, which will likely be in May or June.
Last updated: March 02, 2023 04:04
I’m new to Kickstarter. How does this work?
Everything about Secrets in the Sand is outlined on our main campaign page here. In addition, this is where you can select which pledge level you want. From there, enter your country and check out!
When our campaign is over, we will email a survey to the email address associated with your Kickstarter account. This will confirm your rewards and collect your shipping address. You can expect to receive your copy of Secrets in the Sand by September 2023.
Last updated: March 02, 2023 04:04
Will there be language translations?
For now, we will have the rulebook translated into other major languages and made available for download on our website. In the future, we may publish international editions based on demand.
Last updated: March 02, 2023 04:04
What if I’m unsure? Can I commit $1 now and change my mind later?
Yes! You are welcome to pledge $1 now and then upgrade to a full reward level at a later date, in our pledge manager. You can upgrade until the survey that gets sent in May or June.
Last updated: March 02, 2023 04:04
What countries can you ship to?
For this campaign, we are only able to ship to the UK, EU, US and Canada. We plan to offer shipping to other countries at a later date, so apologies to those who are elsewhere and please stay tuned!
Last updated: March 02, 2023 04:04
Will there be customs duties or VAT?
All orders should arrive with no import fees or customs duties to pay, however both shipping and VAT will be charged separately (after the campaign) in the pledge manager.
Last updated: March 02, 2023 04:04
Is the game able to be played again and again?
Absolutely! Secrets in the Sand is different every time you play, as it comes down to speed, strategy and luck. It also makes a huge difference as to who you play with.
Last updated: March 02, 2023 04:04
Is there a Retailer option?
Yes! The Retailer pledge level includes 10 copies of the game. Please note that we will require proof of a physical retail location in the pledge manager. Shipping costs will be confirmed after the campaign.
Last updated: March 02, 2023 04:04
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.